Business/Leadership Coaching

How to Manage Difficult Conversations

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A difficult conversation is a conversation where we have to manage our emotions and information in a sensitive way. We may need to address personality clashes, or deal with personal problems, or address poor performance, conduct, or investigate complaints. Most people dislike delivering bad news in person and will find any way to avoid it […]

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Why is a Compelling Business Value Proposition Important?

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A value proposition is not a slogan or tagline, it is a statement that explains what benefits you provide and for who, and how you provide this benefit uniquely well (It is the primary reason a customer should buy from you!).  It describes your target buyer, the problem you solve, or situation you improve, for your […]

Business/Leadership Coaching

Client Retention Strategies Increase Profits

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In any business the cost of losing customers is dangerously high and negatively impacts the entire company, which is why it’s more profitable to expend your efforts on retaining existing clients. It is a well-known fact that it takes more resources and time (and in addition can cost 5x more) to acquire a new customer than […]

Business/Leadership Coaching

Can You Name Your Personal Core Values?

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  Core Values are beliefs that anchor our lives.  They are the things that mean the most to us, the non-negotiable characteristics that best describe who we are. Can you name your personal Core Values?  When was the last time you reviewed or updates these values? Values stem from our beliefs and convictions, which then […]