A difficult conversation is a conversation where we have to manage our emotions and information in a sensitive way. We may need to address personality clashes, or deal with personal problems, or address poor performance, conduct, or investigate complaints. Most people dislike delivering bad news in person and will find any way to avoid it […]
A value proposition is not a slogan or tagline, it is a statement that explains what benefits you provide and for who, and how you provide this benefit uniquely well (It is the primary reason a customer should buy from you!). It describes your target buyer, the problem you solve, or situation you improve, for your […]
In any business the cost of losing customers is dangerously high and negatively impacts the entire company, which is why it’s more profitable to expend your efforts on retaining existing clients. It is a well-known fact that it takes more resources and time (and in addition can cost 5x more) to acquire a new customer than […]
Core Values are beliefs that anchor our lives. They are the things that mean the most to us, the non-negotiable characteristics that best describe who we are. Can you name your personal Core Values? When was the last time you reviewed or updates these values? Values stem from our beliefs and convictions, which then […]
One of the biggest challenges most people have with balancing their work lives with their personal lives is that they think the two are separate. They aren’t… It’s all about living. The pursuit of work-life balance is really about having every aspect of your life — professional and personal — be meaningful and aligned […]
We can all agree that confidence, knowledge, motivation and charisma are often the qualities that we seek when looking for a leader. When we look around at those who define the true meaning of leadership we can always sense that they have that extra something […]
“Often the struggler has given up, when he might have captured the victor’s cup.” That is a line from a favorite inspirational poem of mine, “Don’t Quit.” For more than two decades I have gained strength from the powerful words in that poem. I have carried it with me and referred to it often when […]
What’s your New Year’s resolution for your small business? Would you like to generate more customers, boost your sales or work on personal development? Perhaps you would like to do some, or all of the above. If so, coaching may be a good fit for you. What is coaching? Coaching is an action-oriented process that […]