Customer Retention

Perform a SWOT Analysis NOW, rather than later!

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The challenge faced by all businesses is delivering the client a product or service he or she values and doing so better than the competition. To meet this challenge, a business or firm must examine its operations and set meaningful goals based on its current environment and financial position. A SWOT analysis is an excellent […]

Habits

What’s Your One Thing?

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Every single person on Earth has 168 hours in a week; so how come some people accomplish so much and others so little? It’s simple: prioritization. Those who accomplish more examine all the things on their plate – from responding to emails to designing a PowerPoint for a big presentation to developing and implementing a […]

Business/Leadership Coaching

4 Steps to Creating a New Habit

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“We are what we repeatedly do. Excellence, then, is not an act, but a habit.” – Aristotle Your daily habits ultimately form the person you are, the things you believe, and the personality that you portray in both your personal and professional life. But what if you want to improve? What if you want to […]

Business/Leadership Coaching

How to Manage Difficult Conversations

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A difficult conversation is a conversation where we have to manage our emotions and information in a sensitive way. We may need to address personality clashes, or deal with personal problems, or address poor performance, conduct, or investigate complaints. Most people dislike delivering bad news in person and will find any way to avoid it […]

Uncategorized

Why is a Compelling Business Value Proposition Important?

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A value proposition is not a slogan or tagline, it is a statement that explains what benefits you provide and for who, and how you provide this benefit uniquely well (It is the primary reason a customer should buy from you!).  It describes your target buyer, the problem you solve, or situation you improve, for your […]

Business/Leadership Coaching

Client Retention Strategies Increase Profits

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In any business the cost of losing customers is dangerously high and negatively impacts the entire company, which is why it’s more profitable to expend your efforts on retaining existing clients. It is a well-known fact that it takes more resources and time (and in addition can cost 5x more) to acquire a new customer than […]